Refund policy
Return & Refund Policy
At Tazzio, we want you to shop with complete confidence. If something isn’t right, we’re here to help with an easy and transparent return process.
Return Eligibility
To be eligible for a return, items must:
- Be unused, unwashed, and in their original condition
- Include original packaging, tags, and accessories
- Not be damaged due to misuse or improper handling
We reserve the right to reject returns that do not meet these conditions.
Return Timeframe
You can request a return within 5 days of receiving your order.
Return requests made after this period may not be accepted.
Refund Process
Once your return is received and inspected:
- We will notify you of the approval or rejection of your refund
- If approved, the refund will be processed to your original payment method within 24-48 Hours
Please note that depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
Exchanges
We offer exchanges for items that are:
- Defective
- Damaged
- Incorrectly delivered
If you need an exchange, please contact us at tazzio.in@gmail.com with your order details and product images.
Damaged or Defective Items
If you receive a damaged, defective, or wrong product:
- Please contact us within 24 Hours of delivery
- Share clear photos/videos as proof
We will arrange a replacement or full refund at no additional cost.
Non-Returnable Items
The following items are not eligible for return:
- Items marked as “Final Sale” or “Non-returnable”
- Used, washed, or altered products
- Personal care items (if applicable)
- Gift cards or digital products
Return Shipping
- If the return is due to our error (wrong/damaged product), we will cover the return shipping cost
- For all other returns, shipping costs may be borne by the customer
Need Help?
For any return or refund queries, feel free to reach out to us at tazzio.in@gmail.com.
We’re always happy to assist you and ensure a smooth experience.